Data Protection and Privacy Notice

Higher Height Care is committed to protecting and respecting your privacy, in line with UK GDPR requirements. Privacy Notices tell you about the information that we keep about you, what we do with it, and your rights about that information.

The person in charge of data protection in Higher Height Care is the Registered Manager and Data Protection Officer, Cecilia Ampofo.  If you have any questions or would like to discuss further, you can contact Cecilia at the office address: 10 Neath Crescent, MK3 6LN or by emailing her at info@higherheightcare.co.uk

Higher Height Care is usually the “Data Controller” of your information for the purposes of data protection law but there may also be other organisations such as our external Human Resources provider which will be “data processors” of your personal information.

We take the collection, usage and security of your personal data seriously.  We can only use your personal data under UK law if we have a good reason for doing so.

Please choose below the privacy notice which applies to you for more information.

Accessible compliments and complaints procedure

Higher Height Care encourages everyone to give their views about the service whether good or bad. Ensuring no one is disadvantaged because of their disability, communication, health or care need.

Everyone has the right to receive good quality care and support, and the right to say how they feel about it. Management responds quickly and makes sure everyone feels listened to and respected.

Feedback and compliments are a learning opportunity of equal importance to complaints because it allows us to:

• Build a positive culture around using feedback and complaints to improve the quality of care
• Help develop the service by promoting good practice by learning and making meaningful changes to the service

Complaints and compliments can be given in person to management, over the phone, emailed or posted to the office.

Types of Cookies We Use

We use the following types of cookies on our website:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled in our systems. They are typically set in response to actions you take, such as filling out forms or setting your privacy preferences.

Performance Cookies

These cookies help us understand how visitors interact with our website by collecting information anonymously. This data allows us to improve the functionality and performance of our website.

Functional Cookies

Functional cookies enable the website to provide enhanced features and personalization, such as remembering your preferences. These cookies may be set by us or by third-party providers whose services we use.

Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They may be set through our site by advertising partners to build a profile of your interests.

Cookies We Use

Third-Party Cookies

We may also use third-party cookies from trusted partners, such as Google Analytics, to help us analyze website traffic and user behavior. These third-party services have their own privacy policies, which we encourage you to review.

Managing Cookies

You have the right to control and manage cookies. Here’s how you can do this:

Browser Settings: Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies. However, doing so may affect your experience on our website.

Cookie Banner: Upon visiting our website, you will see a cookie banner where you can accept or reject specific types of cookies.

Opt-Out Tools: For third-party cookies, you can opt out using tools provided by these services. For example, Google Analytics offers an opt-out browser add-on.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for the latest information.

Contact Us

If you have any questions about this Cookie Policy or how we handle your data, please contact us:

Higher Height Care

Email: info@higherheightcare.com

Phone: 07761132220

Address: 10 Neath Crescent, MK3 6LN

Effective Date: 22/01/24